Getting Started
Learn the basics
Account & Billing
Manage your account
Troubleshooting
Fix common issues
Getting Started
How do I remove vocals from a song?
Upload your audio file and start a separation task. Our AI will process the file and separate vocals from the instrumental. Once complete, you can download both tracks.
What audio formats are supported?
We support MP3, WAV, FLAC, M4A, OGG, and WebM. For best results, use high-quality source files.
How long does processing take?
Most tracks finish in 1-3 minutes depending on audio length and the current processing queue.
Account & Billing
How do I buy more processing time?
Open the pricing section and choose the monthly plan or one-time pack that fits your usage.
Can I get a refund?
Yes. Refund eligibility is explained on the Refund Policy page. Contact support with your account email and order details.
Troubleshooting
My file won't upload. What should I do?
Make sure the file format is supported and the file does not exceed the size limit. You can also refresh the page or try another browser.
The quality isn't as expected. Why?
Separation quality depends on the source audio. High-quality audio usually produces cleaner results, while dense mixes can be more challenging.
Still Need Help?
Contact our support team and we will help with account, billing, or file issues.
Contact Support